WHO WE ARE
Building well-designed, purpose-built SDA homes in the right location for people with disability, we also provide personalised care and support services. Our services provide independence, safety, security, improved quality of life, and peace-of-mind for our residents.
We embody the belief that life is to be lived to the fullest. We are determined to see each of our residents live independent lives within a happy and safe environments.
As advocates for social inclusion, independence, and choice, our vision is to contribute to a world where people with disability are provided with tailored independent living and supported living options so that they can live their life as they choose.
A CULTURE OF CARE
Our people genuinely love what they do and who they serve. We are committed to providing our participants with endless opportunities to live life to their full potential.
As a team, we have uncompromising promises that have, quite simply, become part of our organisational DNA. These core values include exceptional care, systems, safety, fun, sports and physical activity, improving livability, turning complaints into compliments, and filling loneliness.
Our support services are provided by Connecting Abilities, who are focused on collaboration, networking, and partnership.
We are open to working with providers who may want to collaborate with us to find suitable accommodation for NDIS participants.
THE COCOON DIFFERENCE
The Cocoon SDA Care difference is that you are:
- Heard – We listen to what you want and then find the right home for your needs, age, and desired lifestyle.
- Given choices – We have a range of building types located across Australia.
- Cared for – We can quickly provide short, medium, and long-term specialist disability accommodation solutions.
- Connected – Our homes are located close to medical precincts, transport hubs, shopping centres, and community activities.
- Looked after long after you are moved in – We provide 24/7 property management services.
Our SDA homes (for eligible NDIS participants) across Queensland, New South Wales, Victoria, Northern Territory, South Australia, and Western Australia, are suitable for persons with low care needs, medium care needs and high care needs.
Accommodation options include respite, short-term accommodation, medium-term accommodation, and long-term accommodation.
Each of our homes are above NDIS standards and exceed expectations of our residents. In our experience, there is a big difference betweeen what is legally required and what is best for participants to safeguard their comfort, convenience, security, privacy, and lifestyle.
From spacious bedrooms and functional kitchens, through to accessible parking options and convenient locations, we are consistently designing beyond NDIS standards.
- Private ensuites featuring roll-in-showers.
- Ducted air-conditioning.
- Shared living areas.
- Secured gardens and outdoor spaces.
- Assistive technology.
- Functional kitchens.
- Soundproof rooms.
- Wheelchair accessible.
- Solar panels.
- Reinforced walls and glass.
- Ducted heating.
- Wide doorways.
- Onsite overnight assistance facilities.
People with disability can face unique challenges within the home. However, with the use of smart home technology, life can be made safer, completing tasks can be made easier, and participant’s lives can be more independent. Assistive technology in our homes includes:
- Intercom in every room for easy access to carers.
- Emergency calling.
- Security and alarm systems.
- Sensor lights.
- Google Home Assist.
- Temperature control in every room.
- Ceiling-hoist readiness.
- Anti-slip flooring.
- Keyless entry.
24/7 PROPERTY MANAGEMENT
To ensure the comfort, safety, and lifestyle of our participants, we provide 24/7 property management services.
Your property manager is responsible for organising maintenance and preventative maintenance, and the scheduling of regular services. This includes electrical tagging, pest control, lawn care, gardening, and waste management.
In the event there are maintenance issues or property damage, your property manager works with you and your support team.
The issue is identified, any required checks are organised, and maintenance to be carried out is scheduled.
We provide an online portal, “Visual Care”, for all of our residents.
This online communication portal provides all parties with the ability to send direct messages to their service manager, and our national head office.
Residents can raise, or escalate, issues in a fast, simple manner.
This allows residents, service managers, and national head office team the ability to work together with greater transparency, visibility and efficiency.
Visual Care also allows us to identify areas of improvement and ways we can improve our best practices for residents.